DoveVivo provides you with all the support and services you may need before and during your stay in a shared flat.

If you have decided to move to a new city to study or work, there are already a lot of issues you will have to deal with. That's why our aim is to make sure that housing and everything to do with it is not a problem, but rather something you can rest easy, or worry about, because we will help you.

Not only to find the right shared housing solution for your needs, but also to manage it as easily and quickly as possible without stress.

Not only to find the right shared housing solution for your needs, but also to manage it as easily and quickly as possible without stress.

In fact, with the DoveVivo App you will have several functions at your disposal, such as being able to check-in or check-out, pay the rent with a few simple clicks, upload or download the requested documents, communicate with customer care and even open maintenance or service tickets for the different parts of the house.

With us, you will never feel alone, even if you are away from your family, and at the same time you will learn to manage your life in every aspect independently, enjoying your experiences.

How to make maintenance requests from the App

The DoveVivo App is very simple and intuitive to use, all you have to do is create your profile and then choose the correct option depending on what you need: Dashboard, Accounting or Services.

We will now focus on the maintenance request and show you step by step how to proceed. First, from the home screen access the Services section, from here you will be able to report a problem for maintenance or the need for new supplies.

Inside the App you will find a subdivision by rooms - Room, Bathroom, Common areas, etc. - click on the room where maintenance is needed and then click on the View Plan button to check on the map of the flat that you have selected the correct room.

At this point you will be faced with a list of issues, and you will have to select with one click the one related to your maintenance request, so you have to indicate the damage. Before you proceed with sending your request, however, you need to do one more step: click on the question mark so that you can check among our suggestions if you find the answer you need, maintenance may not be necessary. If you find that it is a problem that you can solve yourself, you will save yourself the time of maintenance.

If, on the other hand, you consider that it is necessary to proceed, complete the report by describing in the space provided the problem you have found, giving more details and attaching photos and/or videos to help DoveVivo technicians understand what type of intervention is needed.

And if you notice that some standard equipment is missing in the flat?

No problem, here is the solution.

Requests for missing furniture and supplies

We are very careful, but you know that small inconveniences can happen.

If the flat is missing some furniture items or other supplies that should be there, you can send your request through the App. Once again go to the >Services section, at this point click the Furnishings button and choose the items you need. Or you can also describe the condition of an item to be replaced by attaching photos to complete your request.

The items of furniture you request will be delivered directly to your flat by one of our technicians, arranging delivery in advance on the basis of availability in the warehouse or the priority of the requested equipment.

From the moment we receive your report, we will make arrangements as soon as possible and schedule an appointment to bring the request to completion. You will be able to follow and be aware of all the steps at all times. You can monitor your maintenance request in the DoveVivo App by visiting the section >Services and clicking on >Report summary.
The states you can find are as follows:
- Processing: the request has been sent and is waiting to be taken over by our team
- Planning: the request, if correctly correlated with photos/videos and detailed information, is submitted to the maintenance department which will proceed to organise the intervention
- Appointment: the maintenance department has organised the technician's appointment
- Report closed: the intervention has been correctly carried out and concluded.

If you need more information on how to open a maintenance request, you can watch this video.

There are many things in life that could get you into trouble, but certainly not these if you manage them together with us at DoveVivo.